Privacy Statement

Special Offers

We may send new customers a Thank-you email. Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Choice/Opt-out

Our users are given the opportunity to "opt-out" of having their information used for newsletter purposes. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at unsubscribe@knowledgeworksglobal.com. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

How Long is Information Retained?

Collected personal information will be retained on file as long as required to provide the necessary services or to fulfill our legal obligation.

Provide For Access

Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual can challenge the accuracy and completeness of the information and have it amended as appropriate by calling the CPO. We will respond to an individual’s request not later than 30 days, unless there are extenuating circumstances.

If you have any questions abut this notice or policy, please contact Joanne Chrobot, Chief Privacy Officer, at 647-722-4680 or joannec@knowledgeworksglobal.com

This notice has been provided to you in compliance with the Canadian Federal Personal Information Protection And Electronic Documents Act.

Order

We request information from the user on our order form. Here a user must provide contact information (like name and billing address) and financial information (like credit card number, expiration date). This information is used for billing purposes only. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links

This web site may contain links to other sites. Please be aware that we at knowledgeworksglobal.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, you can send an email to info@knowledgeworksglobal.com